Privacy Policy
Last Updated: 1/15/2025

At Diamond Tool USA, accessible from https://diamondtoolusa.com, safeguarding your privacy and securing your personal data is our priority. This Privacy Policy outlines how we collect, use, and share your information when you visit or make a purchase from our website.

Who We Are

Diamond Tool USA is an e-commerce platform specializing in premium tools and equipment. Our website address is: https://diamondtoolusa.com.

Information We Collect

We collect information to improve your shopping experience and provide our services efficiently.

1. Personal Information

When you create an account, place an order, or subscribe to our newsletter, we may collect:

  • Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Payment Information (processed securely via third-party providers; we do not store credit card details directly)

2. Non-Personal Information

We may collect automatically generated information, such as:

  • IP address
  • Browser type and version
  • Referring website
  • Date and time of access
  • Pages viewed on our website

3. Comments

When visitors leave comments, we collect:

  • Data provided in the comment form
  • IP address and browser user agent string (to help detect spam)
    An anonymized string (hash) of your email address may be shared with Gravatar to display your profile picture. See Gravatar’s Privacy Policy.

How We Use Your Information

We use your data to:

  • Process and fulfill your orders, including shipping and payments.
  • Communicate with you about orders, inquiries, and promotional offers.
  • Provide customer support.
  • Improve and personalize your shopping experience.
  • Detect and prevent fraudulent or unauthorized activity.
  • Comply with legal requirements.

Cookies

Our website uses cookies to enhance your experience:

  • Essential Cookies: Required for core functionalities, like remembering cart items.
  • Performance Cookies: Help us analyze website usage.
  • Marketing Cookies: Track browsing behavior to offer personalized ads.

You can manage or disable cookies in your browser settings. Note that disabling cookies may impact your experience on our site.

Embedded Content

Articles, videos, or images on our site may include embedded content from other websites. This content behaves as if you visited the third-party website and may collect data, use cookies, or track your interactions.

Who We Share Your Data With

We only share your personal information to provide our services:

  • Payment Processors: For secure transactions.
  • Shipping Providers: To fulfill and deliver your orders.
  • Marketing Partners: For email newsletters or targeted advertising (with your consent).
  • Fraud Prevention Services: To ensure transaction security.

We do not sell or rent your personal information to third parties.

How Long We Retain Your Data

  • Order Data: Retained for accounting and legal purposes.
  • Customer Accounts: Retained until the account is deleted.
  • Comments: Retained indefinitely unless manually removed.

Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request the deletion of your personal data (subject to legal obligations).
  • Data Portability: Receive an export of your data in a machine-readable format.
  • Opt-Out: Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at [email protected].

Security

We implement industry-standard security measures, including:

  • SSL encryption for secure transactions.
  • Regular vulnerability assessments.
  • Restricted access to personal data for authorized personnel only.

Where Your Data Is Sent

Your data may be shared with third-party services for processing, such as payment gateways or spam detection tools. Visitor comments may be checked through automated spam detection services.

Children’s Privacy

Our website is not intended for children under 13 years of age. If you believe a child has provided personal information, please contact us to remove it.

Changes to This Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. Please review this page periodically. The updated policy will include the “Last Updated” date at the top.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

  • Email: sales@diamondtoolusa.com
  • Phone: Toll-Free: | Local: 
  • Address: , Deerfield Beach, FL 33073

Thank you for trusting Diamond Tool USA with your privacy.