Terms and Conditions
Effective Date: 1/15/2025

Welcome to Diamond Tool USA! By accessing or using our website (the “Site”) and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree to these terms, please refrain from using our services.

1. Introduction

These Terms and Conditions govern your use of our website and the purchase of any products or services from Diamond Tool USA. By accessing our Site, you confirm that you are at least 18 years old and capable of entering into a binding contract.

2. Use of the Site

You agree to use the Site only for lawful purposes.

  • You will not misuse the Site by introducing viruses, attempting unauthorized access, or engaging in activities that harm our business or customers.

3. Products and Services

  • Product descriptions, pricing, and availability are subject to change without notice.
  • We strive to ensure product images and descriptions are accurate, but we do not guarantee that all information is error-free or up-to-date.
  • We reserve the right to limit quantities or discontinue products at any time.

4. Pricing and Payments

  • All prices are listed in USD and are subject to applicable taxes.
  • Payment is required at the time of purchase. We accept Visa, MasterCard, PayPal, Affirm, Afterpay, Klarna, and other payment methods as indicated on the Site.
  • In the event of pricing errors, we reserve the right to cancel or amend orders. If your payment has already been processed, you will receive a full refund.

5. Shipping and Delivery

  • Orders are processed within 1-2 business days. Shipping costs and delivery times vary based on your location and order size. Full details are available on our Shipping Policy page.
  • International shipping may incur additional customs fees or delays beyond our control.
  • We are not responsible for delays caused by carriers, weather, or other unforeseen circumstances.

6. Returns and Refunds

  • Items must be returned in their original condition, unused, and with all tags or packaging intact, within 30 days for a refund or exchange.
  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  • Please refer to our Return Policy for detailed instructions on how to return or exchange an item.

7. Abandoned Cart Follow-Up and Calls

By providing your email and phone number at checkout, you agree to receive follow-up messages and/or calls regarding your cart or order. These communications may include:

  • Emails reminding you about items left in your cart.
  • Phone calls to assist with completing your order or resolving any issues.

Standard message and data rates may apply. You can opt out of email communications by clicking the unsubscribe link in any email, and you can opt out of SMS/calls by replying “STOP” to any message.

8. Intellectual Property

All content, including logos, images, text, and designs, are the property of Diamond Tool USA or our licensors. Unauthorized use is prohibited.

  • You may not reproduce, distribute, or exploit any materials without our prior written consent.

9. User Accounts

  • You may need to create an account to access certain features of the Site.
  • You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
  • Accounts may be terminated for violations of these Terms.

10. Limitation of Liability

To the fullest extent permitted by law, Diamond Tool USA shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and safeguard your information.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Site following any changes indicates your acceptance of the new terms.

13. Force Majeure

We shall not be held responsible for delays or failures due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or acts of government.

14. Governing Law

These Terms and Conditions are governed by the laws of Florida, United States. Any disputes shall be resolved exclusively in the courts of Florida.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Diamond Tool USA

  • Email: [email protected]
  • Phone: Toll-Free:  | Local: 
  • Address: Deerfield Beach, FL 33073

Thank you for choosing Diamond Tool USA!